Privacy Policy

Lean & Bennett Quality Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lean & Bennett Quality Cars manages personal information. It is structured as follows:

Personal information Lean & Bennett Quality Cars collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Lean & Bennett Quality Cars and complaints
Changes to Privacy Policy

1. Personal information Lean & Bennett Quality Cars collects

The main types of personal information Lean & Bennett Quality Cars collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Lean & Bennett Quality Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Lean & Bennett Quality Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Lean & Bennett Quality Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Lean & Bennett Quality Cars's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Lean & Bennett Quality Cars.

Lean & Bennett Quality Cars collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Lean & Bennett Quality Cars keeps of telephone calls, or emails received, or messages sent to Lean & Bennett Quality Cars or posted on Lean & Bennett Quality Cars's pages on social media);
Lean & Bennett Quality Cars's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Lean & Bennett Quality Cars collects personal information in connection with running its business directly from the individual concerned. On occasion Lean & Bennett Quality Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lean & Bennett Quality Cars stores personal information in electronic and paper form.

Lean & Bennett Quality Cars uses and discloses personal information as follows:

to source vehicles and sell them to Lean & Bennett Quality Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Lean & Bennett Quality Cars's customers and prospective customers;
to obtain products, services or information from Lean & Bennett Quality Cars's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lean & Bennett Quality Cars knows about them);
to operate and manage Lean & Bennett Quality Cars's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lean & Bennett Quality Cars. For example, Lean & Bennett Quality Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lean & Bennett Quality Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lean & Bennett Quality Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lean & Bennett Quality Cars uses in the operation of the computer program is browsing history on Lean & Bennett Quality Cars's websites, name, contact information, and other information you may input into Lean & Bennett Quality Cars's websites. The level of human oversight Lean & Bennett Quality Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lean & Bennett Quality Cars's staff.

4. Cookies

Lean & Bennett Quality Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lean & Bennett Quality Cars's web server. Lean & Bennett Quality Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lean & Bennett Quality Cars's platforms and those social media platforms. Lean & Bennett Quality Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lean & Bennett Quality Cars's website.

5. Links to other websites

Lean & Bennett Quality Cars's website may contain links to third party websites. Lean & Bennett Quality Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lean & Bennett Quality Cars and do not wish to receive these communications from Lean & Bennett Quality Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lean & Bennett Quality Cars.

7. Overseas transfers

Lean & Bennett Quality Cars's website/s are hosted in Australia. On occasion, a third party service provider Lean & Bennett Quality Cars engages or that Lean & Bennett Quality Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lean & Bennett Quality Cars holds about them by contacting Lean & Bennett Quality Cars during business hours on (02) 6352 2211 or via the contact page.

Lean & Bennett Quality Cars may require an individual making a request to verify their identity before processing their request.

Lean & Bennett Quality Cars will aim to respond to all requests promptly and within 30 days.

Lean & Bennett Quality Cars may refuse a request where permitted or required by law. Lean & Bennett Quality Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lean & Bennett Quality Cars and complaints

If you have any queries, concerns or complaints about how Lean & Bennett Quality Cars handles your personal information please contact Lean & Bennett Quality Cars during business hours on (02) 6352 2211 or via the contact page. Lean & Bennett Quality Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lean & Bennett Quality Cars can understand the nature of your concern. In most cases, Lean & Bennett Quality Cars will ask that you put your request in writing.

Lean & Bennett Quality Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lean & Bennett Quality Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (02) 6352 2211
Mailing Address: 255 Main St, Lithgow, NSW, 2790

10. Changes to Privacy Policy

Lean & Bennett Quality Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.